Customer Service Representative
New
B
Beyond FinanceFinancial Services
Location: RemoteFull-TimeEntry
Salary19 - 20 USD per hour
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Job Details
- Experience
- Minimum 1 year relevant call center experience
- Required Skills
- Customer serviceTime ManagementActive listeningCRM
Requirements
- Minimum 1 year of relevant call center experience.
- Reliable, high-speed internet connection with ethernet capability.
- Strong technical skills with the ability to navigate complex systems.
- Excellent written, verbal, and listening communication skills.
- Ability to work from home in a distraction-free environment.
- Strong interpersonal skills with an empathetic and patient approach.
- Effective time management, planning, and organizational skills.
- Solution-oriented mindset with effective problem-solving abilities.
Responsibilities
- Provide helpful and caring customer service through high-volume inbound and outbound phone calls.
- Identify, analyze, and resolve client issues to achieve first-call resolution.
- Develop and maintain positive client relationships while collaborating with internal departments.
- Navigate, troubleshoot, and document client activities within a CRM database.
- Apply troubleshooting techniques to resolve complex technical or configuration issues.
- Continuously learn company practices and procedures to provide accurate solutions.
- Meet or exceed performance expectations regarding service quality and efficiency.
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