Customer Service Representative
New
H
HGSCustomer Experience
United StatesFull-TimeEntry
SalaryStarting at $12 to 16 hourly
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Job Details
- Experience
- At least 6 months
- Required Skills
- AndroidProblem SolvingCustomer serviceiOSActive listening
Requirements
- At least 18 years of age
- High School Diploma or equivalent
- At least 6 months of customer service experience
- Understanding of the value of coaching and feedback
- Caring, supportive and friendly nature
- Computer savvy with comfort working with multiple monitors
- Familiarity with Android and IOS mobile applications
- Results-oriented approach to problem-solving
Responsibilities
- Communicate with customers through inbound calls, outbound calls and email channels
- Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
- Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
- Document customer needs, interactions and outcomes in the appropriate tool or system
- Participate in regular 1:1 coaching sessions with your supervisor to ensure performance metrics are met
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