Product Specialist, Productivity

New

AxonPublic Safety SaaS

Remote but must be located in the Central US RegionFull-TimeSenior

Salary not disclosed

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Job Details

5+ years of customer-facing SaaS or technical sales/engineering experience.
Ability to lead complex discovery and translate ambiguous pain points into clear technical requirements.
Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals.
Deep understanding of public safety workflows, including PSAP and law enforcement operations.
5+ years working directly with public safety agencies.
Strong presentation and demo skills, with the ability to tailor technical content to various audiences.
Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs.
Proven ability to influence customers and operate with autonomy in high-complexity sales cycles.
Willingness to travel up to 80% as needed.

Lead customer needs discovery with senior and end-user stakeholders to identify explicit and latent pain points.
Deliver customized and technically complex presentations across agency sizes and segments.
Develop and present sophisticated RMS and Dispatch workflows that solve multi-system, multi-stakeholder challenges.
Own project scoping and SOW development for RMS opportunities, ensuring alignment between customer requirements and Axon solutions.
Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs.
Partner with Account Executives to build pre-sales strategy, including target-agency mapping and technical win strategy.
Lead internal coordination for procurement cycles including RFPs, technical documentation, and best-and-final demonstrations.
Mentor junior advocates through structured knowledge-sharing and demonstration coaching.

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