Dispute Analyst
New
J
JobgetherFinancial Services
USFull-TimeMiddle
Salary22 - 23 USD per hour
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Job Details
- Experience
- At least one year of relevant experience
- Required Skills
- Data AnalysisAnalytical SkillsMicrosoft ExcelCustomer support
Requirements
- Associate degree in business, finance, communication, marketing, or a related field, or at least one year of relevant experience.
- Experience in dispute resolution, financial services, customer support, claims processing, or a related field is preferred.
- Strong research and problem-solving abilities with excellent attention to detail.
- Ability to analyze information, apply sound judgment, and make accurate decisions.
- Strong written and verbal communication skills with the ability to interact professionally with various stakeholders.
- Ability to manage deadlines, prioritize tasks, and work effectively in a fast-paced environment.
- Comfortable working independently while also collaborating with a team.
- Proficiency with standard office technology, including word processing, spreadsheets, and internet-based tools.
- Ability to interpret procedures, policies, and operational documentation.
Responsibilities
- Receive, analyze, research, and resolve incoming dispute claims and first payment default cases while meeting service-level expectations.
- Investigate transaction details, identify root causes, and determine appropriate outcomes using available resources and sound judgment.
- Communicate professionally with customers, merchants, financial institutions, and internal stakeholders through phone, email, fax, and written correspondence.
- Review suspicious or questionable claims and identify potential risks or patterns requiring additional attention.
- Support collection efforts by contacting past-due customers to obtain payments or resolve account-related issues.
- Monitor disputed transactions to identify trends, risks, and opportunities for process improvement.
- Manage dispute-related email inquiries and provide timely responses.
- Collaborate with team members and complete additional operational tasks as assigned by management.
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