Customer Sales Engineer
New
U
UpGuardCybersecurity / GRC
Los Angeles / Seattle / Portland / Denver / Chicago / Austin / Dallas / New Orleans / St. Louis / Baltimore / Boston / Miami / Philadelphia / PIttsburgh / Washington D.C.Full-TimeMiddle
Salary100,000 - 130,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityRESTful APIsCustomer SuccessServiceNow
Requirements
- 3+ years in a customer-facing, post-sales technical role (Sales Engineer, Solutions Consultant, Technical Account Manager).
- Proven experience in a post-sales or expansion-focused environment.
- Comfortable and effective in a commercial-driven environment working toward revenue goals.
- Deep understanding of the cybersecurity and GRC landscape (e.g., ServiceNow, Splunk).
- Strong passion for becoming a subject matter expert on a complex software platform.
- Hands-on experience with REST APIs.
- Ability to explain complex technical concepts to both engineers and non-technical VPs.
- Structured approach to diagnosing and solving technical problems.
- Strong collaborative skills working with CSMs, Support, and Product teams.
Responsibilities
- Drive product activation during the renewal and expansion cycle.
- Support existing customers during trials and proof of concepts (POC).
- Identify customer pain points and define goals during additional product trials.
- Serve as the technical point of contact for support queries during renewal and expansion.
- Assist with customer security assessments, RFPs, and business cases.
- Collaborate to improve the trial/POC experience by identifying trends and developing mitigation strategies.
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