Strategic Customer Success Engineer
New
F
FingerprintFraud detection
Location Preference: Remote anywhere in the USFull-TimeSenior
Salary$140,000 - $190,000 USD (OTE $168,000 - $228,000). New York City: $165,000 - $190,000 USD (OTE $198,000 - $228,000). Chicago: $140,000 - $162,000 USD (OTE $168,000 - $194,000)
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience in a customer success, professional services, or solutions engineering role
- Required Skills
- Node.jsPHPPostgreSQLPythonSQLJavascriptGoRESTful APIs
Requirements
- 10+ years of experience in customer success, professional services, or solutions engineering, preferably in SaaS or enterprise software focused on large accounts.
- Strong hands-on JavaScript experience in a professional environment, especially debugging or building integrations.
- Experience working with RESTful APIs and other web services.
- Strong SQL skills; PostgreSQL experience is preferred.
- Familiarity with software development lifecycles and modern API architectures.
- Experience with at least one supported SDK language is preferred: Go, Node.js, Python, PHP, C#, or Java.
- Experience deploying serverless functions or using cloud platforms such as Cloudflare Workers or AWS Lambda for API integrations is a bonus.
- Bachelor's degree in Computer Science, Engineering, or a related field is preferred.
- Proficiency with macOS and comfort working remotely with tools such as Slack, Google Workspace, and Zoom.
- Minimal travel to visit customers on site is expected.
Responsibilities
- Act as the primary technical resource for large customers, guiding product deployment, integration, and optimization.
- Lead technical onboarding for new strategic customers.
- Provide ongoing technical support and troubleshoot enterprise customer issues.
- Represent customer needs internally and work with teams to support customer satisfaction.
- Partner with clients to align the product roadmap with their priorities and drive adoption.
- Capture feedback on performance and feature needs and collaborate with product and engineering teams.
- Build relationships with technical and business stakeholders and act as a trusted advisor.
- Monitor customer health metrics and usage data, create reports, and translate findings into recommendations.
View Full Description & ApplyYou'll be redirected to the employer's site
