Strategic Customer Success Engineer

New

FingerprintFraud detection software

Remote anywhere in the USFull-TimeSenior

Salary$140,000 - $190,000 USD (OTE $168,000 - $228,000)

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Job Details

Experience: 10+ years of experience in a customer success, professional services, or solutions engineering role
Required Skills: Node.jsPHPPostgreSQLPythonSQLJavaJavascriptC#GoRESTful APIs

Have 10+ years of experience in customer success, professional services, or solutions engineering, preferably in SaaS or enterprise software with large accounts.
Have strong hands-on JavaScript experience in a professional environment, particularly debugging or building integrations.
Have experience working with RESTful APIs and other web services.
Have strong SQL skills; PostgreSQL experience is preferred.
Be familiar with software development lifecycles and modern API architectures.
Experience with at least one supported SDK language—Go, Node.js, Python, PHP, C#, or Java—is preferred.
Experience with serverless functions or cloud platforms such as Cloudflare Workers or AWS Lambda is a bonus.
Be able to independently diagnose and resolve complex technical issues.
Be able to explain technical concepts to non-technical stakeholders.
Have a demonstrated ability to understand customer needs and deliver solutions.
Have experience working cross-functionally with sales, product, and engineering teams.
A bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
Be proficient with macOS and comfortable working fully remotely with tools such as Slack, Google Workspace, and Zoom.

Act as the primary technical resource for large customers, advising on product deployment, integration, and optimization.
Lead technical onboarding for new strategic customers.
Provide ongoing technical support and troubleshoot enterprise customer issues.
Advocate for customer needs and coordinate with internal teams to support customer satisfaction.
Partner with customers to align the product roadmap with their priorities and drive adoption.
Capture customer feedback and collaborate with product and engineering teams on product direction.
Build relationships with technical and business stakeholders and serve as a trusted advisor.
Monitor customer health metrics and usage data, create reports, and turn findings into recommendations.

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