Strategic Implementation Engineer
New
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Remote anywhere in the USFull-TimeSenior
Salary$140,000 - $190,000 USD (OTE $168,000 - $228,000). New York City: $165,000 - $190,000 USD (OTE $198,000 - $228,000). Chicago: $140,000 - $162,000 (OTE $168,000 - $194,000)
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Job Details
- Experience
- 10+ years of experience in a customer success, professional services, or solutions engineering role
- Required Skills
- Node.jsPHPPostgreSQLPythonSQLJavaJavascriptC#GoRESTful APIs
Requirements
- Have 10+ years of experience in customer success, professional services, or solutions engineering, preferably in SaaS or enterprise software and with large accounts.
- Bring strong professional JavaScript experience, especially debugging or building integrations.
- Have experience working with RESTful APIs and other web services.
- Have strong SQL skills; PostgreSQL experience is preferred.
- Be familiar with software development lifecycles and modern API architectures.
- Have experience with at least one supported SDK language: Go, Node.js, Python, PHP, C#, or Java; this is preferred.
- Experience deploying serverless functions or using cloud platforms such as Cloudflare Workers or AWS Lambda is a bonus.
- Demonstrate strong troubleshooting skills and the ability to resolve complex technical issues independently.
- Communicate technical concepts to non-technical stakeholders.
- Have a bachelor's degree in Computer Science, Engineering, or a related field; preferred.
- Be proficient with macOS and comfortable working remotely with tools such as Slack, Google Workspace, and Zoom.
Responsibilities
- Act as the primary technical resource for large customers, guiding product deployment, integration, and optimization.
- Lead technical onboarding for new strategic customers.
- Provide ongoing technical support and troubleshoot enterprise customer issues.
- Advocate for customer needs and coordinate with internal teams to support customer satisfaction.
- Align the product roadmap with customer priorities and drive adoption of product capabilities.
- Capture customer feedback on performance and feature needs and collaborate with product and engineering teams.
- Build relationships with technical and business stakeholders and serve as a trusted advisor.
- Monitor customer health metrics and usage data, create reports, and translate findings into actionable recommendations.
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