This company is fully distributed with team members working remotely.
Open Positions6
Los Angeles / Seattle / Portland / Denver / Chicago / Austin / Dallas / New Orleans / St. Louis / Baltimore / Boston / Miami / Philadelphia / PIttsburgh / Washington D.C.Full-TimeCybersecurity / GRCPosted
Drive product activation during the renewal and expansion cycle.
Support existing customers during trials and proof of concepts (POC).
Identify customer pain points and define goals during additional product trials.
Serve as the technical point of contact for support queries during renewal and expansion.
Assist with customer security assessments, RFPs, and business cases.
Collaborate to improve the trial/POC experience by identifying trends and developing mitigation strategies.
CybersecurityRESTful APIsCustomer Success+1 more
Showing 1 of 6 positions
Company Overview
UpGuard is a cybersecurity platform providing Cyber Risk Posture Management (CRPM). Its technology assesses IT infrastructure internally and externally to determine potential risks for intrusions and outages, generating a CSTAR score that indicates risk levels for data breaches. UpGuard's products include Vendor Risk, Breach Risk, User Risk, Trust Exchange, Risk Automations, and Managed Vendor Assessments. The company serves over 50,000 organizations in more than 90 countries, with ADP, E*TRADE, Cisco Systems, NYSE, PagerDuty, IAG, Hopin, Morningstar, Riverside County, and Colorado State University listed as users.
Workplace Culture
UpGuard operates as a fully remote working environment without mandated office attendance, though it maintains physical offices in Sydney, Hobart, and Mountain View, California. The company emphasizes autonomy, development, and connection.
Recognized as a Great Place to Work in the US, Australia, the UK, and India
99% of team members reportedly consider it a great place to work
Technology and Engineering
UpGuard's platform processes over 100 billion risk signals daily and has processed more than 23 billion tokens in the last 100 days for risk assessments. It has completed over 70,000 AI risk assessments and 700,000 AI autofill questionnaires. The product team utilizes React, Go, and Kubernetes on Google Cloud Platform. The company also uses LastPass and Okta for single sign-on, and Duo for multi-factor authentication.
Working Conditions
The company offers a fully remote working environment. Employees are provided with top-spec laptops. Paid subscriptions for generative AI tools are available to all team members.
Fully remote working environment
Top-spec hardware provided
Generative AI subsidy for team members
Ability to cover a book of business on Eastern Time or Pacific Time for Customer Success Managers
Benefits and Perks
Monthly Lifestyle subsidy
WFH set-up allowance
$1500 USD annual Learning & Development allowance
Annual leave (PTO plus two additional UpGuardian leave days)
18 weeks paid Parental Leave
Personal Leave Allowance (sick & carer’s leave)
Generative AI subsidy
Health, dental, and vision insurance (US employees)