Analista de Suporte Sênior
J
JobgetherInformation Technology
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PythonServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related fields (completed or in progress).
- Solid experience in Service Desk or advanced technical support for large-scale enterprise environments.
- Hands-on experience with ITSM tools, preferably ServiceNow.
- Advanced knowledge of Windows environments and Microsoft 365 administration.
- Strong networking skills, including TCP/IP, DNS, DHCP, Active Directory, LAN, WLAN, WAN, SD-WAN, and VPN.
- Familiarity with enterprise applications like ERP, POS, logistics, and billing systems.
- Understanding of ITIL concepts and incident, problem, and change management processes.
- Strong troubleshooting, analytical thinking, and root cause analysis capabilities.
- Ability to work independently and under pressure.
Responsibilities
- Provide high-resolution remote support through chat, phone, and ITSM platforms for corporate users and remote teams.
- Diagnose and resolve complex incidents involving business-critical applications, including POS, billing, logistics, and inventory systems.
- Perform advanced troubleshooting across infrastructure and connectivity, including LAN, WLAN, WAN, SD-WAN, and VPN.
- Develop scripts and automation routines using PowerShell, Batch, or Python to improve operational efficiency.
- Maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Conduct root cause analysis for recurring incidents to drive permanent service improvements.
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