Analista de Suporte Sênior
J
JobgetherIT Support
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PythonServiceNowNetworking
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related fields (completed or in progress).
- Solid experience in Service Desk or Technical Support roles within complex corporate environments.
- Proven experience managing high-volume support operations for mission-critical systems.
- Experience with ITSM tools, preferably ServiceNow.
- Strong knowledge of Windows environments and Microsoft 365 administration.
- Troubleshooting expertise in LAN, WLAN, WAN, SD-WAN, VPN, TCP/IP, DNS, and DHCP.
- Knowledge of Active Directory and enterprise user management.
- Experience supporting business-critical applications such as ERP, POS, and logistics software.
- Familiarity with ITIL practices (Incident, Problem, and Change Management).
- Strong analytical and root cause analysis capabilities.
- Experience with automation or scripting (PowerShell, Python, or Batch) is a plus.
- Relevant certifications (ITIL, Microsoft, CompTIA, or Cisco) are advantageous.
Responsibilities
- Provide advanced remote support through chat, phone, and ITSM platforms for corporate users and distributed locations.
- Troubleshoot and resolve complex incidents involving business applications, ERP, POS, logistics, and inventory systems.
- Perform in-depth technical investigations to identify root causes and restore services.
- Diagnose connectivity and infrastructure problems across LAN, WLAN, WAN, SD-WAN, and VPN environments.
- Collaborate with specialized infrastructure and telecommunications teams.
- Develop scripts and automation routines using PowerShell, Batch, or Python.
- Create and maintain technical documentation and knowledge base articles.
- Conduct root cause analysis for recurring incidents and recommend process improvements.
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