Dealer Success Representative
New
D
DigniFiFintech Automotive
United StatesFull-TimeMiddle
SalaryUSD 55536 - 58760 / year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in customer support or a transaction-based environment; minimum 2 years of experience in a high-volume, SLA-driven environment
- Required Skills
- SalesforceProblem SolvingMicrosoft OfficeTime ManagementAccount ManagementCustomer Success
Requirements
- 3+ years of experience in customer support or a transaction-based environment.
- Minimum 2 years of experience in a high-volume, SLA-driven environment managing competing priorities.
- Demonstrated ability to independently troubleshoot complex issues in real time.
- Experience working directly with external business partners or clients.
- Strong decision-making skills with the ability to exercise judgment within defined policies.
- Willingness to work on Saturdays.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft and Salesforce.
- Demonstrated ability to multi-task and work in a fast-paced environment.
Responsibilities
- Strengthen and maintain relationships with dealers to provide best-in-class service.
- Ensure an effortless experience and overall satisfaction for an assigned book of dealers.
- Oversee resolution of customer inquiries and handle escalations.
- Collaborate with the Dealer Success Manager to establish expectations and timelines.
- Work with internal teams including Legal, Accounting, Compliance, Marketing, Loan Servicing, and Underwriting to resolve issues.
- Multitask efficiently between phone and email communication.
- Maintain a positive and calm attitude when addressing customer concerns.
View Full Description & ApplyYou'll be redirected to the employer's site
