Service Desk Agent L1
New
D
D-ployIT Services
Prague, Prague, CzechiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluent German and English
- Required Skills
- MS Office
Requirements
- Fluent German and English language proficiency
- Strong problem solving and analytical abilities
- Attention to detail and ability to multi-task
- Ability to work independently and effectively
- Readiness to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Advanced MS Office apps knowledge (plus)
Responsibilities
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- Meticulous documentation of end user issues in ITSM tool
- Adherence to processes and knowledge documents
- Ticket backlog management
- Continuous service improvement activities – knowledge script creation, training document updates etc.
- Close collaboration with Onsite IT technicians
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