Senior Training & Development Specialist (M365 & Teams Services)
New
D
Dev Technology GroupIT Services
Remote-FirstFull-TimeSenior
Salary80,000 - 130,000 USD per year
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Job Details
- Experience
- Minimum of 3 years
- Required Skills
- SharePoint
Requirements
- Bachelor’s degree.
- Minimum of 3 years of related professional experience.
- Experience supporting training development, documentation, or user enablement for enterprise systems.
- Experience creating job aids, knowledge articles, and instructional materials for end users and support teams.
- Strong ability to translate technical concepts into clear, user-friendly content.
- Experience supporting enterprise software adoption or rollout efforts.
- Excellent written communication, organization, and attention to detail.
- Ability to collaborate effectively with both technical and non-technical stakeholders.
Responsibilities
- Develop and maintain training materials, job aids, and user documentation for Microsoft Purview capabilities (DLP, Sensitivity Labels, retention, secure sharing).
- Develop and maintain materials for Microsoft Teams and Teams Phone including calling features, voicemail, call handling, and devices.
- Support enterprise G5 adoption efforts by creating content that drives user understanding of data classification and secure collaboration practices.
- Create and maintain Tier 1 and Tier 2 support documentation, including troubleshooting guides and FAQs.
- Collaborate with technical teams to translate system configurations and policies into user-friendly guidance.
- Support organizational change management (OCM) activities, including communication campaigns and training rollout planning.
- Develop role-based training content tailored to different user personas.
- Assist with training delivery, including live sessions, recorded content, and self-service materials.
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