Manager, Customer Success
New
P
PositData Science Software
Location: USA - RemoteFull-TimeManager
Salary$137,000 — $180,813 USD. The hiring range includes base salary and commission; this role has an expected 80/20 pay mix.
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Job Details
- Required Skills
- SalesforceData scienceAccount ManagementCustomer SuccessConfluence
Requirements
- Significant experience in Customer Success, Account Management, or post-sales software roles.
- Experience leading enterprise teams, ideally with technical customers.
- Coaching-first mindset with a proven track record of developing high-performing teams.
- Strong operational skills in building and refining playbooks, reporting, and workflows.
- Strategic prioritization skills focused on high-impact initiatives.
- Clear communication skills and the ability to collaborate across various functions and levels.
- Experience navigating escalations and serving as a trusted advisor to key accounts.
- Adaptability and comfort working through ambiguity in a remote environment.
- Comfort working with AI tools and driving AI process improvements.
- Familiarity with Salesforce, Gong, Confluence, or Outreach is a plus.
- Background in data science, analytics, or open-source communities is a plus.
- Experience with on-prem and hybrid solutions is a plus.
Responsibilities
- Lead, mentor, and inspire a team of Customer Success Managers by providing structured coaching and clear expectations.
- Establish clear expectations and KPIs aligned to retention, expansion, customer health, and strategic impact.
- Serve as a trusted advisor and escalation point for key accounts.
- Build strong partnerships with Sales, Product, Engineering, and Support to drive cross-functional alignment.
- Design and evolve scalable playbooks, engagement models, and reporting systems.
- Support high-stakes accounts and model best practices while empowering team leadership.
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