Sales Operations & Reservations Coordinator
New
T
TwoconnectTourism & Hospitality
Pasig, Metro Manila, Philippines, 7:00 AM – 4:00 PM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional written and verbal English
- Required Skills
- SalesforceCustomer serviceDigital Marketing
Requirements
- Experience in administration, operations, customer service, sales support or reservations.
- Experience using CRM systems such as Salesforce.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent attention to detail and follow-through.
- Professional written and verbal English communication skills.
- Experience using Xero or similar invoicing software is advantageous.
- Exposure to website content management, social media or digital marketing is desirable.
- A proactive, adaptable attitude and the confidence to work across a variety of business functions.
- Experience within tourism, hospitality, travel or another service-based industry will be highly regarded but not essential.
Responsibilities
- Manage customer enquiries received via email, website, phone and booking partners.
- Coordinate bookings across multiple boats and reservation channels.
- Maintain accurate booking records, calendars and customer information.
- Manage and maintain customer records and activities within Salesforce CRM.
- Prepare and issue invoices using Xero.
- Coordinate customer communications from initial enquiry through to confirmed booking.
- Liaise with internal stakeholders to ensure seamless operational delivery.
- Maintain accurate administration and reporting across multiple business systems.
- Assist with website content updates, including availability and promotional information.
- Coordinate social media scheduling, email marketing and other marketing activities using supplied content.
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