Team Manager - Microsoft 365
New
G
Gigmo Solutions Pvt. Ltd.Customer Support
Gurugram, Haryana, India, US Shift TimingsFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 5-6 years of Experience as Team Manager in Technical Support process
- Required Skills
- LeadershipAnalytical SkillsMicrosoft OfficeMentoringTeam managementProcess improvementTechnical support
Requirements
- Graduate degree.
- Minimum 5-6 years of experience as a Team Manager in a Technical Support process.
- Proficiency in Microsoft Office.
- Demonstrated leadership and analytical skills.
- Strong business acumen and commitment to productivity.
- Ability to work in US shift timings.
- Proactive, dynamic, and result-oriented mindset.
- Excellent process orientation and communication skills.
Responsibilities
- Manage team operations and adapt existing methods and procedures.
- Communicate strategic goals and deliverables to the team.
- Provide guidance and mentoring to in-house management trainees and team members.
- Monitor NSAT scores and team productivity metrics.
- Induct and train new engineers and team leaders on technical support processes.
- Recognize and reward high-performing team members.
- Delegate tasks, set deadlines, and oversee daily operations.
- Provide timely feedback and resolve performance issues.
- Develop strategies to accomplish team objectives.
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