Analista de Experiência do Usuário JR

New

JobgetherResearch & Development

BrazilContractJunior

Salary not disclosed

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Job Details

Requirements

Experience applying UX concepts to conversational interfaces.
Experience writing conversational content.
Knowledge of chatbot knowledge base development, FAQ structuring, and response engine organization.
Ability to create and organize medium-complexity flowcharts, user journeys, and decision trees.
Data-oriented mindset with the ability to suggest metrics.
Experience documenting technical solutions.
Ability to handle negotiations and resolve conflicts.
Ability to collaborate with different stakeholders.
Strong communication skills and ability to work effectively in agile teams.
Availability to work under a temporary contract.

Responsibilities

Participate in agile ceremonies and collaborate with multidisciplinary squads.
Apply UX best practices to create effective and user-centered experiences.
Support the creation of medium-complexity flowcharts, customer journeys, and decision trees.
Help define conversational strategies, personas, and tone of voice for chatbot development.
Assist in building chatbot knowledge bases, including FAQ structures and response flows.
Maintain consistency in conversational patterns and customer communication standards.
Suggest and define metrics to evaluate solution performance.
Participate in customer decision-making meetings and contribute UX insights.
Create and maintain technical documentation for implemented solutions.

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