Staff Technical Product Manager-Workshop Operations
New
J
JobgetherAutomotive Technology
Based in the United StatesFull-TimeStaff
SalaryCompetitive annual base salary ranging from $140,000 to $170,000, with California-based compensation ranging from $154,000 to $187,000.
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLProduct ManagementJiraRESTful APIsConfluence
Requirements
- 8+ years of product management experience focused on technical platforms, system integrations, or operational software.
- Proven experience delivering service operations tools, workshop management systems, or similar enterprise platforms.
- Strong preference for candidates with automotive aftersales, workshop operations, dealership management systems, or related industry experience.
- Experience managing external technology partners and driving successful vendor integrations.
- Strong understanding of distributed systems, APIs, cloud platforms, and data integration patterns.
- Hands-on experience with REST/SOAP APIs, web services, JSON, XML, and structured data exchange.
- Ability to create detailed technical requirements, integration specifications, workflows, and product documentation.
- Experience delivering 0–1 products or platforms in startup, transformation, or pre-launch environments.
- Proficiency with Agile methodologies and tools such as Jira and Confluence.
- Strong analytical problem-solving skills with experience using dashboards, logs, metrics, and basic SQL.
- Excellent communication and stakeholder management skills across technical and non-technical teams.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced technical degree preferred.
Responsibilities
- Define and lead the product vision, strategy, roadmap, and execution plan for digital workshop operations platforms, including appointment management and service tracking solutions.
- Build foundational systems and processes for new operational models, supporting pre-launch initiatives and future scalability.
- Own end-to-end product development activities, from discovery and requirements definition to delivery, adoption, and continuous improvement.
- Translate operational workflows into clear technical requirements, product specifications, automated processes, and system logic.
- Partner with engineering teams, vendors, and business stakeholders to design scalable integrations and reliable digital experiences.
- Manage API integrations, data synchronization, migration activities, and system performance across connected platforms.
- Ensure data accuracy across critical service information, including appointments, service orders, vehicle data, parts availability, and customer information.
- Establish operational readiness criteria, support product rollouts, and drive adoption across service teams and retail locations.
- Monitor product performance through KPIs, dashboards, system health metrics, and user feedback to identify improvement opportunities.
- Identify technical risks, integration challenges, and process improvements while maintaining security, reliability, and scalability standards.
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