Director of IT
New
F
FigmaSoftware, Design, SaaS
This is a full time role that can be held from one of our US hubs or remotely in the United States.Full-TimeDirector
Salary$258,000—$348,000 USD
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Job Details
- Experience
- 10+ years of experience in IT, with at least 4–5 years in a senior leadership role
- Required Skills
- ComplianceChange ManagementSaaS
Requirements
- 10+ years of experience in IT.
- 4–5 years in a senior leadership role running multiple teams or functions.
- Consistent track record of scaling IT Operations and IT Engineering organizations.
- Deep technical knowledge of enterprise infrastructure.
- Deep technical knowledge of SaaS tooling and endpoint management.
- Deep technical knowledge of IT service management (ITSM) frameworks.
- Experience partnering on or directly leading AI or automation initiatives in an enterprise context.
- Experience at a product-led, design, or SaaS company (plus).
- Experience in IT security or compliance domains like SOC 2, ISO 27001, or FedRAMP (plus).
- Experience leading large scale change management initiatives (plus).
Responsibilities
- Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs.
- Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across the global workforce.
- Partner with the AI team to define and guide an internal AI enablement strategy and embed AI-powered tools across the business.
- Establish and track KPIs across IT disciplines to drive improvements in uptime, ticket resolution, employee satisfaction, and performance.
- Own IT vendor relationships, contract negotiations, and budget planning.
- Collaborate cross-functionally with Security, Legal, People, and Finance to ensure systems meet compliance, privacy, and regulatory requirements.
- Serve as an escalation point and executive sponsor for major incidents, migrations, and large-scale initiatives.
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