Regional Account Manager
New
P
Platform ScienceIoT Transportation
Remote - USFull-TimeMiddle
Salary$115,000 – $122,000
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Job Details
- Experience
- 5+ years
- Required Skills
- IoTAccount ManagementRelationship managementCustomer Success
Requirements
- 5+ years of experience in Account Management, Customer Success, Strategic Account Management, or Enterprise SaaS Sales.
- Proven experience managing mid-market or enterprise customer relationships.
- Demonstrated success in driving customer retention, renewals, and account growth.
- Strong ability to present to executive stakeholders and lead strategic conversations.
- Ability to travel up to 25% for customer meetings, reviews, and industry events.
- Bachelor's degree in Business, Communications, Logistics, or a related field, or equivalent professional experience.
- Experience with transportation, logistics, or fleet management software is preferred.
- Familiarity with SaaS or IoT platforms is preferred.
Responsibilities
- Develop trusted relationships with executive and operational stakeholders across assigned accounts.
- Serve as the primary point of contact throughout the customer lifecycle.
- Lead regular business reviews focused on measurable outcomes and ROI.
- Monitor account health and identify expansion opportunities through upselling and cross-selling.
- Collaborate with Product, Engineering, and Implementation teams to improve the customer experience.
- Advocate for customer needs to influence future platform enhancements.
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