Customer Onboarding Officer - German market
New
Q
QontoFintech / Operations
Belgrad (Büro) oder remote in SerbienFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- At least one year in a customer-oriented role
- Required Skills
- Customer service
Requirements
- Minimum 1 year of experience in a customer-oriented role, ideally within finance, operations, or services.
- Experience handling complex cases beyond standard inquiries.
- Fluent German language skills with excellent grammar, spelling, and punctuation.
- Good command of the English language.
- Strong customer orientation with an empathetic and professional communication style.
- High attention to detail, particularly regarding regulated processes like KYC/KYB.
- Ability to prioritize tasks and remain calm and solution-oriented under high workloads.
Responsibilities
- Resolve complex onboarding cases involving business formation, account validation, and share capital payments.
- Guide customers through the onboarding journey with clear and timely communication.
- Prioritize sensitive and urgent cases to ensure entrepreneurs can begin their work promptly.
- Navigate internal knowledge bases to provide accurate information and professional advice.
- Identify trends in customer inquiries to suggest improvements to processes and the overall customer experience.
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