Senior IT Operations Analyst
New
F
FixifyIT automation platform
US - Remote, flexible core working hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in IT support or IT operations
- Required Skills
- PythonBashJiraNetworkingGoogle Workspace
Requirements
- 5+ years of experience in IT support or IT operations.
- Demonstrated experience as a senior escalation point or technical subject matter expert.
- Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments.
- Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts.
- Expert-level understanding of Identity and Access Management (IAM) concepts and troubleshooting.
- Strong working knowledge of networking fundamentals including TCP/IP, DNS, VPNs, and Wi-Fi.
- Experience with help desk platforms such as Jira, ServiceNow, Zendesk, or Freshdesk.
- Working knowledge of MDM solutions, including JAMF or Microsoft Intune.
- Hands-on experience with scripting and automation tools such as PowerShell, Bash, or Python.
- Familiarity with security policies and IT best practices.
- Experience contributing to automation, tooling, or platform improvements within an IT or security context.
Responsibilities
- Act as the senior escalation point for complex, high-risk, or ambiguous customer issues.
- Provide technical guidance that helps analysts grow.
- Partner with Engineering to support the design, rollout, and refinement of product features based on real-world environment insights.
- Identify, design, and deploy automation to improve operational efficiency, accuracy, and consistency.
- Collaborate with Customer Success on onboarding, escalations, and delivery improvements for key customers.
- Surface recurring issues, bugs, and improvement opportunities to Product and Engineering with actionable context.
- Participate in an on-call rotation for after-hours escalations and critical incidents.
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