Lead Account Manager
New
I
Interra HealthHealthcare Technology
Fully remote role within the United States, Core collaboration hours (10:00 AM – 3:00 PM ET)Full-TimeLead
Salary106,575 - 142,000 USD per year
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Job Details
- Experience
- 7+ years of experience in Account Management, Customer Success, or a similar post-sale commercial role
- Required Skills
- Account ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 7+ years of experience in Account Management, Customer Success, or similar post-sale roles.
- Bachelor’s degree or equivalent practical experience.
- Deep knowledge of account management practices and customer health methodologies.
- Demonstrated experience in SaaS commercial models, ideally within healthcare technology.
- Ability to manage complex, multi-stakeholder customer situations independently.
- Strong proficiency in building reporting frameworks and managing renewal risk.
- Experience cross-functionally collaborating with Product, Sales, Support, and Marketing.
- Capability to translate customer signals into actionable recommendations for leadership.
- Familiarity with AI-enabled tools (e.g., ChatGPT, Claude) to improve workflows.
- Comfort and success operating in a remote-first environment.
Responsibilities
- Own a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management.
- Coach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategy.
- Lead proactive outreach for new products or features to drive adoption and field objections.
- Build and maintain segment-level reporting on customer health, renewal risk, and expansion opportunities for executive communication.
- Surface and address friction points across product, support, and onboarding to drive business-wide action.
- Partner with the Head of Account Management to develop scalable AM processes, playbooks, and forecasting rhythms.
- Advocate for customer needs by partnering with Product, Sales, and Operations.
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