Integration Manager & Technical Support Specialist
New
J
JobgetherFintech
AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills (B2/C1 level or higher).
- Experience
- 1+ years
- Required Skills
- RESTful APIsJSONTechnical supportPostman
Requirements
- 1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions.
- Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued.
- Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues.
- Strong understanding of client-server architecture, REST APIs, and JSON data structures.
- Experience using Postman or similar tools for API testing and validation.
- Strong analytical and problem-solving skills with the ability to perform structured root cause analysis.
- High attention to detail when managing technical configurations and operational processes.
- Ability to quickly learn new technologies, documentation, and workflows.
- Excellent written and verbal English communication skills (B2/C1 level or higher).
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
- Ukrainian or Russian language skills are an advantage.
- A proactive, accountable mindset with the ability to remain calm and effective under pressure.
Responsibilities
- Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch.
- Manage API keys, payment method configurations, and integration settings to support successful go-live processes.
- Perform technical verification of merchant setups and identify potential issues before production deployment.
- Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes.
- Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication.
- Use technical tools such as Postman to validate requests and support integration testing.
- Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders.
- Provide L2/L3 technical support and guide partners through complex operational challenges.
- Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues.
- Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.
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