Technical Account Manager, Managed Services Security
New
A
AHEADManaged Security Services
United StatesFull-TimeSenior
Salary150,000 - 155,000 USD per year
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Job Details
- Experience
- 10+ years of related experience in security engineering, security operations, infrastructure engineering, technical sales, managed services, or IT consulting.
Requirements
- 10+ years of related experience in security engineering, security operations, infrastructure engineering, technical sales, managed services, or IT consulting.
- 5+ years of client-facing experience in a technical advisory, TAM, solutions architect, or managed services role.
- Strong background in cybersecurity operations, endpoint detection and response, and incident response.
- Hands-on experience designing, deploying, tuning, and supporting modern SIEM, XDR, and SOAR platforms.
- Hands-on experience with AI-enabled and agentic SOC capabilities.
- Demonstrated ability to translate security outcomes into business value for executive stakeholders.
- Proven knowledge of ITIL frameworks, specifically Incident, Problem, and Change Management.
- Familiarity with security frameworks such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-DSS.
- Proficiency with technologies including Windows Server, Active Directory, Microsoft 365, VMware, and Cisco.
- Willingness to travel to customer sites as needed and participate in occasional on-call or after-hours work.
Responsibilities
- Serve as the client’s single point of contact for technical and security matters across AHEAD Managed Security Services.
- Act as a strategic security advisor, aligning managed services capabilities to business objectives and regulatory requirements.
- Lead the Quarterly Business Review (QBR) operating model to communicate service value and strategic roadmaps.
- Champion a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR technologies.
- Advance AI-enabled and agentic SOC maturity by advising on automation and workflow optimization.
- Perform risk and maturity assessments to identify gaps and prioritize security remediation.
- Support the adoption, tuning, and optimization of security technologies including endpoint telemetry and threat detection.
- Reinforce case quality and ensure incident documentation is audit-ready.
- Partner with sales teams to identify up-sell and cross-sell opportunities tied to client value.
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