Facilities Account Manager
New
L
Level Workforce, LLCFacilities Management
USAContractMiddle
Salary20 - 30 USD per hour
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Project CoordinationMicrosoft ExcelMicrosoft OfficeAccount Management
Requirements
- 3–5+ years of account management, client success, or project coordination experience in commercial construction, facilities maintenance, or property management services.
- Proven success managing multi-site or national facility portfolios.
- Strong grasp of commercial construction processes.
- Exceptional communication and relationship-building skills.
- Proficiency with MS Office Suite.
- Intermediate to advanced Excel skills.
- Stable high-speed internet and professional home office required.
- Experience with House Call (preferred).
Responsibilities
- Act as the primary point of contact and trusted advisor for commercial property managers, facility directors, and corporate real estate teams.
- Dispatch and schedule preventative maintenance, repairs, inspections, and capital projects across the Southeast.
- Act as the daily point of contact for property managers and on-site facility teams via phone, email, and client portal.
- Create and track work orders in FSM platform (House Call) from intake through completion and final invoicing.
- Coordinate with subcontractors, in-house crews, and vendors to secure pricing, availability, and crew assignments.
- Prepare accurate job folders: scope of work, photos, permits, COIs, and close-out packages.
- Process progress and final invoices (AIA G702/703 when required) and follow up on payment approvals.
- Ensure 100% compliance with client-specific requirements including vendor portals, prevailing wage, ESG reporting, and safety documentation.
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