Intake Advocate (PT Weekend)
New
T
Tort ExpertsLegal Marketing
United StatesPart-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsMicrosoft Office SuiteData entry
Requirements
- Call center or BPO experience required.
- Proficient in Microsoft Office Suite.
- Proficient in legal case management software.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Strong problem-solving skills and critical thinking.
- Ability to handle sensitive information with discretion.
- Ability to work remotely with minimal supervision.
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor’s degree in a related field preferred.
- Legal intake experience preferred.
- Experience in mass tort law preferred.
Responsibilities
- Build initial claimant relationships and confidence with every interaction.
- Engage in 150 – 200 calls per day in an inbound/outbound call center environment.
- Maintain confidentiality and solve problems during interactions.
- Document claimant interactions, concerns, and complaints in a paperless database.
- Exercise judgment to identify urgent issues requiring management escalation.
- Meet occupancy and adherence goals.
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