Service Design and Delivery Engineer
New
J
JobgetherSecurity & IT
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Approximately 8+ years
- Required Skills
- Project ManagementMicrosoft Power BIJiraAzure DevOps
Requirements
- Bachelor's degree or higher in Service Design, Engineering, Information Technology, or a related discipline; equivalent professional experience may also be considered.
- Approximately 8+ years of relevant experience in service design, technology delivery, project management, or related functions.
- Strong background in customer requirements gathering and end-to-end service design methodologies.
- Proven experience designing and implementing technology services within complex, highly regulated, or critical industries.
- Demonstrated ability to develop holistic solutions that encompass customer engagement, technology implementation, service execution, reporting, and continuous improvement.
- Solid experience in project planning, governance, milestone tracking, and performance management.
- Familiarity with project management methodologies and certifications such as PMP, PRINCE2, Agile, or MSP is highly desirable.
- Hands-on experience with project management and collaboration tools such as Microsoft Project, Primavera P6, Azure DevOps, Jira, Smartsheet, Power BI, or similar platforms.
- Strong understanding of project controls, governance frameworks, reporting mechanisms, and performance metrics.
- Excellent communication, stakeholder management, and interpersonal skills, with the ability to work effectively in cross-functional and global environments.
- Strong analytical, problem-solving, and organizational capabilities, coupled with a proactive and continuous improvement mindset.
- Willingness to travel up to 10% of the time and work within a hybrid office and remote environment.
Responsibilities
- Gather and analyze customer requirements, translating business needs into actionable service design specifications and technology solutions.
- Design and implement standardized service methodologies to create scalable, efficient, and user-focused technology services.
- Ensure seamless integration of new services into existing environments through comprehensive testing and validation activities.
- Collaborate with cross-functional teams, including IT, operations, customer-facing functions, and external stakeholders, to align service delivery objectives.
- Drive innovation by identifying emerging trends, technologies, and best practices to enhance service performance and customer satisfaction.
- Develop and maintain comprehensive documentation covering service design frameworks, processes, and implemented solutions.
- Lead project planning activities by creating schedules, delivery roadmaps, milestones, and governance structures for technology and automation initiatives.
- Coordinate activities across multiple teams and suppliers, ensuring timely execution and successful project outcomes.
- Manage project risks, dependencies, issues, and mitigation plans while monitoring progress against established objectives and timelines.
- Establish and maintain project tracking mechanisms, dashboards, and reporting frameworks to provide transparency on project status, performance, and benefits realization.
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