Loan Counselor/Late Stage Collections
New
C
Cascade Financial ServicesMortgage/Housing
AZ, SD, TNFull-TimeMiddle
SalaryStarting at $22/Hour+ and up to $1000/month in bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft Office
Requirements
- High school diploma or equivalent required; college coursework preferred.
- 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.
- Working knowledge of GSE, FHA, VA, and Conventional loan programs.
- Strong negotiation, communication, and customer service skills.
- Ability to handle sensitive financial conversations with empathy and professionalism.
- Proficient with mortgage servicing systems and Microsoft Office.
Responsibilities
- Manage a portfolio of mobile home mortgage loans across all stages of delinquency.
- Perform outbound and inbound borrower contact to resolve delinquent accounts.
- Analyze borrower financial situations and provide counseling on available options.
- Negotiate repayment plans and resolve delinquencies through full reinstatement.
- Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications.
- Initiate and track loss mitigation workflows in compliance with investor guidelines.
- Maintain accurate and detailed servicing notes in the loan servicing system.
- Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements.
- Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.
- Meet or exceed individual and team performance metrics.
View Full Description & ApplyYou'll be redirected to the employer's site
