- Manage a portfolio of mobile home mortgage loans across all stages of delinquency
- Perform outbound and inbound borrower contact to resolve delinquent accounts
- Analyze borrower financial situations and provide counseling on available options
- Negotiate repayment plans and resolve delinquencies through full reinstatement
- Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications
- Initiate and track loss mitigation workflows in compliance with investor guidelines
- Maintain accurate and detailed servicing notes in the loan servicing system
- Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements
- Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed
- Meet or exceed individual and team performance metrics
Microsoft Office