Call Center Sales Agent
A
Adaptive TeamsSelf-storage technology
Latin America & the Philippines - Fully Remote; Source API remote eligibility restrictions: Costa Rica, US time zonesFull-TimeEntry
SalaryQuarterly bonus, Weekend bonus, Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
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Job Details
- Experience
- 1+ year
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- 1+ year in sales or a call center
- Confident, persuasive communicator with strong listening skills
- Goal-driven with a competitive edge and drive to exceed quotas
- Comfortable with CRM tools, call software, and everyday tech (Microsoft Office, etc.)
- Quick on your feet—adaptable, coachable, and ready to problem-solve
- Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls
- Must be available to work within US time zones
- An internet speed of at least 10 Mbps download and 5 Mbps upload is required
Responsibilities
- Turn incoming calls and online leads into confirmed self-storage rentals
- Guide customers through unit options and pricing, matching needs with solutions
- Upsell when appropriate to boost revenue and occupancy
- Handle move-out calls with empathy—aiming to retain customers through tailored rebuttals
- Log customer interactions in the CRM with accuracy and timeliness
- Hit key performance targets: conversions, follow-ups, and call volumes
- Collaborate in team huddles and training sessions to stay sharp
- Provide top-tier, on-brand customer service every time
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