Third Party Medical Collector
H
Hollis CobbHealthcare Revenue Cycle
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1 year of relevant experience is preferred
- Required Skills
- Microsoft ExcelNegotiationData entryHIPAA
Requirements
- High school diploma or GED required
- 1 year of relevant experience preferred
- Previous experience in medical collections required
- Previous experience working in a call center environment required
- Understanding of and ability to fully comply with Federal and State regulations (including HIPAA and FDCPA)
- Intermediate to advanced Microsoft Word and Excel skills
- Ability to handle a high call volume in a fast-paced environment
- Strong telephone communication and negotiation abilities
- Ability to simultaneously talk and type
- Ability to compute math calculations including percentages
- Minimum typing speed of 25 wpm
Responsibilities
- Professionally persuade patients to pay on past due medical debts
- Overcome stalls and objections and suggest money sources for debt payment
- Leave messages with consumers informing them of contact points via a mandated script
- Update the customer record with new information, record the call result or disposition
- Adhere to the production standards set for the department and client
- Handle medical records in compliance with HIPAA, Federal, State and Company requirements
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