Director, Customer Enablement
A
Absorb SoftwareEdTech, SaaS
Remote USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years in B2B SaaS, with at least 5 years leading customer education and enablement at scale
- Required Skills
- Artificial IntelligenceData Analysis
Requirements
- 5+ years of experience in B2B SaaS.
- At least 5 years of experience leading customer education and enablement at scale.
- Demonstrated track record of improving net revenue retention through customer enablement programs.
- Experience building customer education or academy programs.
- Strong understanding of product-led growth principles.
- Ability to drive product adoption without relying solely on Customer Success Managers.
- Data-driven mindset with experience using product usage data and health scores.
- Experience in enterprise software, such as LMS, HCM, or EdTech.
- Ability to collaborate cross-functionally with Product, Sales, and GTM teams.
- AI fluency, with an understanding of how AI agents and automation enhance customer experience.
Responsibilities
- Drive campaigns, communications, and programs that keep customers engaged, informed about new features, and aware of the full value of the platform.
- Build and scale Absorb Academy as the flagship customer education experience using the company's LMS platform.
- Create certification programs, onboarding paths, and advanced training to drive product adoption.
- Partner with Product to identify usage gaps, build adoption playbooks, and ensure customers realize the full value of their investment.
- Build a community of customer champions through case studies, reference programs, and advocacy initiatives.
- Partner with GTM and Sales to identify and execute on expansion opportunities surfaced through usage data.
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