Technical Support Specialist
New
J
JobgetherBusiness Messaging
Based in NetherlandsFull-TimeMiddle
Salary20,000 - 30,000 EUR per year
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Job Details
- Languages
- English (C1 level or above) and fluency in at least one additional language.
- Experience
- 3 to 4 years
- Required Skills
- HTMLCSSJavascriptRESTful APIsTroubleshootingTechnical supportCustomer support
Requirements
- 3 to 4 years of experience in technical support, customer support, or related roles.
- Degree in Computer Science, Information Technology, Engineering, or a related field.
- Strong understanding of web technologies, including HTML, JavaScript, CSS, and APIs.
- Hands-on experience working with REST APIs and Webhooks.
- Solid knowledge of technical fundamentals and experience using helpdesk or ticketing systems.
- Professional proficiency in English (C1 level or above) and fluency in at least one additional language.
- Excellent troubleshooting and analytical problem-solving skills.
- Strong communication and interpersonal abilities, including active listening and customer empathy.
- Proven ability to manage multiple priorities effectively in fast-paced environments.
Responsibilities
- Provide technical support through tickets, chat, email, and virtual meetings, ensuring excellent customer experiences.
- Troubleshoot and resolve issues related to APIs, integrations, and messaging platform functionalities.
- Collaborate with second-level support teams to identify root causes and implement effective solutions.
- Guide customers and partners through platform features, onboarding processes, and best practices within the business messaging ecosystem.
- Work closely with internal commercial and onboarding teams to ensure smooth customer journeys and successful implementations.
- Communicate with external platform representatives when required to escalate or resolve complex technical issues.
- Maintain accurate documentation of support cases, resolutions, and recurring issues to improve operational efficiency.
- Contribute to process improvements and help identify opportunities to enhance support quality and customer satisfaction.
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