Director, Customer Success (CoE)
C
Covera HealthHealth Technology
RemoteFull-TimeDirector
Salary$165,000 to $185,000, in addition to a discretionary bonus
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Job Details
- Experience
- 10+ years
- Required Skills
- Data AnalysisAccount ManagementClient relationship managementCustomer Success
Requirements
- 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting.
- Experience within the employer benefits, digital health, or health plan space.
- Proven track record of managing and growing jumbo, self-funded employer accounts (Fortune 100/500).
- Executive presence to command a room with C-suite HR and Benefits leaders.
- Deep understanding of how benefits leaders at jumbo employers measure success.
- Ability to travel approximately 2x per month for 1 day per trip for client and industry events.
- Proficiency in utilizing AI tools in day-to-day operations.
- Strong analytical skills for data manipulation and reporting.
- Domain expertise in radiology, specialized Centers of Excellence (CoE) programs, or value-based care delivery (preferred).
Responsibilities
- Stand up Covera’s Customer Success function from the ground up by defining the CS playbook, health-scoring, and reporting cadence.
- Manage account relationships for a portfolio of Fortune 100 accounts, serving as the primary advisor to executive HR and Benefits leaders.
- Act as the strategic sponsor and client proxy during onboarding and ongoing operations.
- Lead recurring reporting, business reviews, and annual strategic meetings using data analysis to extract actionable insights.
- Manage structured account handoff intake from Business Development.
- Identify and flag expansion and renewal opportunities in partnership with Business Development.
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