Full Stack AI Engineer

RYZ LabsSoftware Engineering

ArgentinaContractSenior

Salary not disclosed

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Job Details

5+ years of experience as a Full Stack Engineer, Platform Engineer, or AI Engineer with production system ownership.
Strong proficiency in JavaScript/TypeScript and a modern frontend framework (React, Next.js, or equivalent).
Backend development experience with Python, Java, or Node.js including secure API maintenance.
Hands-on experience delivering AI/ML solutions into production environments.
Demonstrated experience with NLP, LLMs, or GenAI (transformers, embeddings, RAG, prompt engineering).
Experience integrating AI solutions with ITSM tools (e.g., HALO).
Knowledge of REST APIs, microservices, and cloud platforms (AWS, Azure, or GCP).
Familiarity with MLOps, CI/CD, and model deployment/monitoring.
Solid understanding of ITIL/ITSM processes (Incident, Problem, Change, Request).
Experience working with Product Support, SRE, or NOC teams.
Ability to translate operational pain points into automation and AI use cases.

Design, build, and deploy AI/ML solutions to automate ITSM ticket triage, classification, prioritization, and routing.
Develop NLP-based models for ticket summarization, root-cause detection, and resolution recommendation.
Implement AI-powered virtual agents / copilots to assist support engineers and end users.
Partner with Product Support, SRE, and Engineering teams to automate resolution workflows.
Build intelligent runbooks and self-healing automation for common incidents and service requests.
Enhance knowledge management by auto-generating and updating KB articles.
Integrate AI solutions with ITSM platforms such as HALO.
Develop APIs and event-driven automations across monitoring and logging tools.
Analyze operational data to identify and implement AI automation opportunities.
Train, evaluate, and monitor ML models for performance, drift, and accuracy.

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