CRM Administrator & Technical Support (Night Shift)
W
Wingman GroupCustomer Service
Philippines, 6:00 PM – 2:00 AM AESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2 years
- Required Skills
- Microsoft DynamicsSalesforceCustomer supportHubSpot
Requirements
- Minimum 2 years of CRM Administration, Customer Service, or Customer Support experience
- Excellent written and spoken English communication skills
- Strong attention to detail and data accuracy
- Experience handling customer enquiries across multiple communication channels
- Comfortable working independently during overnight shifts
- Reliable internet connection (40-50 Mbps minimum)
- Self-provided equipment: 8GB RAM, 512GB HDD/SSD, Intel Core i5/Ryzen 5 CPU, Windows 11
- Power backup (UPS/Power station) and secondary monitor
- Noise-cancelling headset and webcam
- Submission of government-required contributions (BiR), NBI/Police Clearance, and government-issued ID
Responsibilities
- Respond to member enquiries via phone, email, and messaging platforms
- Manage new member onboarding and account setup
- Process membership cancellations, changes, and offboarding requests
- Maintain accurate customer information within the CRM
- Provide first-level troubleshooting for common member issues
- Use remote support tools such as TeamViewer to assist members
- Coordinate with on-site staff when physical assistance is needed
- Prepare weekly overnight support reports
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