Technical Support
S
Scale-X SolutionsElectrical
REMOTE/WFH PHILIPPINESFull-Time
Salary10 AUD per hour
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Job Details
- Languages
- English (AUS)
- Required Skills
- Quality AssuranceTechnical supportCustomer supportHubSpot
Requirements
- Exceptional verbal and written English (AUS) communication skills.
- Strong technical aptitude for guiding clients through processes over the phone.
- High level of attention to detail for safety and quality documentation auditing.
- Patient and professional manner when handling customer enquiries.
- Proficiency in HubSpot (desirable).
- Proficiency in Simpro (desirable).
Responsibilities
- Manage incoming technical support calls and emails as the first point of contact.
- Provide real-time desktop support for common technical issues like Wi-Fi re-connections and product resets.
- Utilize HubSpot and Simpro to access client records and provide tailored advice.
- Escalate complex technical faults to onsite leadership when necessary.
- Perform desktop safety audits by reviewing JSA submissions in Simpro.
- Audit installation photos to ensure workmanship quality standards.
- Log and track warranty claims in HubSpot.
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