Customer Support Executive
S
SleekFintech and SaaS
You will most likely be located in the MalaysiaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in spoken English and Cantonese
- Experience
- 0-2 years
- Required Skills
- Customer supportSlackZendesk
Requirements
- Bachelor's Degree in any field.
- Minimum 0-2 years of experience in customer support (Fintech, SaaS, or professional services preferred).
- Fluent in spoken English and Cantonese.
- Experience navigating digital tools including Zendesk, Aircall, Slack, and Gmail.
- Self-motivated with a dedicated, quiet workspace and stable internet connection.
- Strong problem-solving and troubleshooting skills.
- Ability to work in a fast-paced environment.
- Attention to detail and methodical approach to dissecting problems.
Responsibilities
- Deliver exceptional, trilingual remote support for clients navigating business incorporation, accounting, and compliance.
- Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
- Guide clients through digital platforms for onboarding and document submissions.
- Troubleshoot business incorporation and accounting issues, escalating to internal teams as necessary.
- Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams.
- Identify recurring customer pain points and suggest workflow or help center improvements.
- Follow up with clients for feedback and document submissions.
View Full Description & ApplyYou'll be redirected to the employer's site
