German Speaking Customer Service
M
Mercier Consultancy GroupFinance, Banking
Greece. Athens, Attica, Greece. Thessaloniki, Central Macedonia, Greece. Crete, Greece. Rhodes, Southern Aegean, Greece. Corfu, Ionian Islands, GreeceFull-Time
SalaryCompetitive Monthly Salary reflective of your skills and experience within the finance industry
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent German (C1/C2 level)
- Required Skills
- Customer serviceMS OfficeCRMFinance
Requirements
- Native or fluent German language skills (spoken and written) — C1 or C2 level proficiency
- Previous experience in customer service, ideally within the finance, banking, insurance, or fintech sectors
- Solid understanding of financial products and services
- Familiarity with financial compliance standards and data privacy requirements
- Strong digital literacy
- Confident use of CRM platforms
- Proficiency in MS Office tools
- Exceptional communication skills with a client-first mindset
- Ability to handle sensitive financial matters with professionalism and empathy
- High degree of attention to detail
Responsibilities
- Serve as the primary point of contact for German-speaking clients, delivering professional and efficient customer support in relation to financial products, accounts, and services
- Handle inbound and outbound customer enquiries via phone, email, and live chat, ensuring all interactions meet the high standards expected within the finance industry
- Assist clients with account queries, transaction disputes, payment processing questions, and general financial product information with accuracy and discretion
- Accurately record and maintain detailed client interaction logs and case notes within the company's CRM system, ensuring full compliance with financial data protection regulations
- Identify and escalate complex financial complaints or sensitive client concerns to the appropriate internal departments in a timely and professional manner
- Proactively educate clients on the institution's range of financial products and services, contributing to customer retention and satisfaction targets
- Collaborate closely with cross-functional teams, including compliance, operations, and back-office finance departments, to resolve client issues efficiently
- Adhere strictly to internal financial regulatory guidelines, KYC (Know Your Customer) protocols, and anti-fraud procedures at all times
View Full Description & ApplyYou'll be redirected to the employer's site
