Card Authority & Disputes Administrator
P
PaymentologyFintech / Payments
Location: Mexico. Secondary Locations: Uruguay, El Salvador, Colombia, Argentina.Full-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisMicrosoft OfficeNegotiation
Requirements
- Strong understanding of chargeback regulations, card scheme rules, and dispute procedures.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent verbal and written communication skills in English.
- Ability to analyze complex transaction data and documentation.
- Excellent negotiation and problem-solving skills.
- Strong customer orientation.
- Understanding of organizational dynamics and principles of conflict resolution.
- Ability to maintain confidentiality and neutrality in the dispute resolution process.
- Proven investigation skills and ability to handle sensitive matters.
Responsibilities
- Handle claims from cardholders regarding disputed transactions.
- Conduct thorough investigations by gathering relevant documentation and information.
- Validate and analyze information from internal and third-party systems.
- Ensure responses to disputes are accurate, well-documented, and comply with card scheme requirements.
- Draft, submit, and manage responses within defined timeframes in line with regulatory standards.
- Provide feedback and guidance to internal stakeholders and clients on resolved chargebacks.
- Maintain and apply an up-to-date understanding of regulations and guidelines set by card scheme networks.
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