Payments Dispute & Chargeback Specialist
New
L
LumiMedsTelehealth / E-commerce
Remote — Mexico, Brazil, Argentina, Eastern Europe, or other international locations, Availability to work U.S. business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional-level English
- Experience
- 4+ years
- Required Skills
- Data Analysis
Requirements
- 4+ years experience handling chargebacks, payment disputes, or fraud investigations.
- Experience working with Stripe, NMI, or other payment gateways.
- Understanding of Visa, Mastercard, and card network dispute processes.
- Strong attention to detail and analytical thinking.
- Experience compiling dispute evidence and documentation.
- Strong written communication for bank dispute responses.
- Professional-level English communication skills.
- Ability to work U.S. business hours.
- Comfortable working in a fast-paced startup environment.
Responsibilities
- Manage the end-to-end chargeback process from dispute notification to final resolution.
- Investigate transactions and customer activity to determine the validity of disputes.
- Prepare and submit structured evidence packages to dispute chargebacks.
- Monitor dispute trends and identify fraud patterns or abuse behaviors.
- Work closely with Customer Support to resolve disputes before they escalate.
- Coordinate with Finance and Payments Operations on reporting and reconciliation.
- Track and report key metrics such as chargeback ratio, win rate, and resolution time.
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