Principal Customer Advocate Manager
U
UnqorkSaaS Enterprise Development
United States (Remote)Full-TimePrincipal
SalaryTier 1: $125,000 - $155,000; Tier 2: $115,000 - $145,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Product ManagementCustomer SuccessSaaSAccount ManagementClient relationship managementCross-functional collaboration
Requirements
- 5+ years in a customer-facing role (Customer Success, Consulting, Implementation, Sales) within SaaS.
- Proven expertise in client relationship management, technical delivery, and product management.
- Ability to utilize metrics driven decisions.
- Experience managing a portfolio of key customers.
- Technical aptitude with a strong desire to master the Unqork platform.
- Proven track record of creating clear strategic customer success plans with tactical steps.
- Proven track record of cross-functional collaboration skills.
- Exceptional communication, organizational, interpersonal, and presentation skills.
- Ability to manage multiple priorities and deadlines effectively.
- AI-forward mindset with experience using AI tools.
Responsibilities
- Establish and nurture strong relationships with customer stakeholders at all levels.
- Partner with customers, internal teams and SIs in the delivery of applications.
- Educate customers about Unqork, including new features and functionality on a regular basis.
- Develop and execute customer success strategies, ensuring adherence to best practices.
- Track and manage renewals, including appropriate teams as needed.
- Utilize health and success metrics to drive success strategy.
- Provide continuous assistance post-go-live, including regular check-ins and Quarterly Business Reviews (QBRs).
- Define Customer Success Plans (CSPs) to ensure ongoing platform adoption.
- Share customer feedback with internal teams to identify opportunities for product improvement and new features.
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