Project Manager, Customer Experience
New
W
WMCustomer Experience
United StatesFull-TimeMiddle
Salary77,000 - 98,100 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 years
- Required Skills
- Project ManagementOperations ManagementCustomer SuccessCross-functional collaboration
Requirements
- Bachelor's Degree in Business, Engineering, or equivalent experience.
- 3 years of experience overseeing projects in organizations of similar size and complexity.
- Ability to define and scope customer experience projects.
- Proficiency in requirements gathering and translation into technical designs.
- Strong skills in creating clear and consistent project documentation.
- Experience working with cross-functional teams and subject matter experts.
- Ability to effectively communicate design rationale and project progress to stakeholders.
- Experience supporting technical solutions and production issue resolution.
Responsibilities
- Design optimal customer experiences across all channels including web, IVR, mobile, and social.
- Complete departmental projects to improve customer outcomes and operational efficiency.
- Define and scope customer experience projects in collaboration with cross-functional teams.
- Communicate design rationale, concepts, and project findings to the organization.
- Identify project requirements and translate them into technical designs for development resources.
- Meet regularly with business sponsors to communicate progress and resolve project issues.
- Support the solution of production issues in the customer experience environment.
View Full Description & ApplyYou'll be redirected to the employer's site
