Cloud Support Technician
A
AtmoseraCloud Computing
Remote - USFull-TimeEntry
Salary$50,000 - $60,000 a year
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Job Details
- Required Skills
- AzureLinuxNetworkingTroubleshooting
Requirements
- Previous experience in a help desk/service desk support or systems administration role.
- Basic understanding of operating systems (Windows and Linux).
- Familiarity with virtual servers and networking concepts.
- Strong desire to learn and master Azure cloud technologies.
- Ability to analyze and resolve technical issues effectively.
- Experience reviewing technical logs and triaging telemetry alerts.
- Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
Responsibilities
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure.
- Triage, action on and disposition telemetry alerts as they come in.
- Install, configure, and administer customer systems in Azure.
- Troubleshoot and resolve technical issues related to virtual servers and networks.
- Perform regular reviews of systems, processes, and procedures.
- Document systems, processes, and procedures to maintain knowledge base.
- Communicate technical issues and solutions to clients in clear, business-friendly terms.
- Provide regular updates to clients via email, ticketing system, and phone calls.
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