Client Success Advisor
New
Must be available during US business hours., US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- SEOAccount ManagementWordPress
Requirements
- 4+ years managing client relationships in a B2B services or agency environment.
- Strong experience with WordPress and web technology services and their impact on client KPIs.
- Demonstrated ability to identify and close account expansion opportunities.
- Comfortable with direct commercial conversations including pricing, scope, renewals, and upgrades.
- Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.
- Ability to work across teams and step into active colleague workflows when the client situation warrants it.
- Strong remote communication skills with an ability to build trust without in-person interaction.
- Comfortable operating in a role with evolving structure.
Responsibilities
- Own and manage a portfolio of high-value client accounts.
- Conduct structured client touchpoints with data-driven recommendations covering performance, security, accessibility, and SEO.
- Identify and close expansion opportunities including tier upgrades, development retainers, and additional project work.
- Monitor client consumption relative to plan scope and manage tier upgrade conversations.
- Hold delivery teams accountable on quality and timeliness, escalating risks before they impact clients.
- Lead monthly client review meetings to ensure quality and timeline commitments are met.
- Manage difficult conversations regarding scope, pricing adjustments, and expectation resets.
- Coordinate with delivery, support, and development teams on larger engagements.
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