Global Strategy Analyst - Customer Success

DocplannerHealthcare SaaS

This role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil.Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: English
Experience: 3–5 years
Required Skills: Project ManagementPythonSQLBusiness AnalysisTableauData sciencedbt

3–5 years of experience in strategy, operations, analytics, project management, or a related field.
Educational background in Data Science, Statistics, Math, Physics, Computer Science, Finance, or similar quantitative disciplines.
Technical expertise in working with large datasets, including SQL, DBT, and database experience.
Proficiency with reporting tools like Superset or Tableau for editing and creating dashboards.
Strong communication skills with the ability to navigate complex, multicultural organizations.
Experience in business analysis, financial modeling, forecasting, and business performance measurement.
Proven experience collaborating with data engineering and operational teams to improve live processes.
Fluent in English.
Desirable: Knowledge of Python modeling and data science algorithms (clustering, regression, decision trees, x-gradient boost).
Desirable: Experience in designing and implementing advanced analytics, such as feature engineering and model validation.

Design and create global Customer Success functions including customer journey customization and productivity optimization.
Define, test, and roll out AI-first Customer Success use cases with a focus on impact and scalability.
Lead data analytics and modeling projects specifically for retention and growth.
Support the execution of strategic projects by liaising with local stakeholders in various countries.
Act as a Technical Project Manager (TPM) for key initiatives, coordinating timelines, risks, and follow-up.

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