Technical Business Analyst - ServiceNow
New
L
LIGHTFEATHER IO LLCFederal Consulting
Location: United States, EST hoursFull-TimeMiddle
Salary110,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
- Required Skills
- Business AnalysisJiraServiceNow
Requirements
- U.S. citizenship.
- Ability to obtain and maintain a Secret Level security clearance.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Analyst.
- At least 3 years of experience dedicated to the ServiceNow platform.
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
- Experience working in an Agile/Scrum environment.
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
- Proficiency in Visio, LucidChart, or similar tools for process mapping.
- ServiceNow Certified System Administrator (CSA) certification.
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
- Review all user stories and requirements for accuracy, completeness, and ambiguity to meet the "Definition of Ready".
- Provide guidance and mentorship to junior developers and analysts regarding federal domain constraints and ServiceNow best practices.
- Conduct peer reviews of functional designs and test scripts to maintain quality control.
- Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization.
- Develop and execute User Acceptance Testing (UAT) plans and create federal-grade documentation such as SOPs and User Guides.
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