Sports Customer Service Specialist
New
CanadaFull-TimeEntry
SalaryCompetitive hourly rates, paid training and PTO. Hourly wage (varies by province).
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeCritical thinking
Requirements
- High school diploma or GED.
- 1+ year of customer service experience.
- Excellent English communication skills, both verbal and written.
- Strong critical thinking and problem-solving skills.
- Proficiency in Microsoft programs.
- Efficient in website and digital navigation.
- Strong knowledge of and passion for sports.
- Ability to type 30+ words per minute.
- Ability to multitask and manage time effectively.
- Must have a quiet, distraction-free, and secure home office.
- Must have high-speed wired Internet (minimum 2 Mbps upload/10 Mbps download).
Responsibilities
- Create best-in-class experiences for fans by demonstrating patience and acknowledging customer issues.
- Educate fans on utilizing digital platforms, such as streaming games or creating fantasy accounts.
- Effectively use technology tools and resources to resolve fan inquiries.
- Develop and maintain a strong working knowledge of client products and services.
- Talk about sports with fans while assisting them with their inquiries.
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